Privacy policy
Aircon & HVAC Marketplace, part of the NearMe network, collects the personal information it needs to run an Australian marketplace for second-hand air conditioning and HVAC equipment. This page sets out what that involves.
What we collect
Account: your email address, name, phone number and authentication data. Profile:a username, and for business sellers, a supplied trading name and ABN used to classify the account. A public business profile can show contact details the seller chooses to display, but never the ABN itself - Aircon & HVAC Marketplace does not independently verify ABR ownership at launch. Listings and messages: the equipment, services, wanted ads, photos and conversations you post. Technical: the IP address behind an enquiry submission, kept for abuse control and never shown to other users.
How we collect and hold it
Information reaches us when you set up or update an account, publish or bookmark a listing, message a seller or reply to an enquiry, save a search, set a preference, report content, or pay for an optional seller feature. Running those actions and keeping the service free of abuse also generates technical and activity records on our side. Everything is held with the service providers named below.
What it is used for
We put the information to work publishing listings, connecting buyers with sellers, running saved searches, sending account and activity notifications, processing seller-plan and boost payments, moderating unsafe or misleading listings, and keeping abuse off the platform. We do not sell personal information to anyone.
Marketing consent is opt-in, switched off by default, and kept separate from service messages, listing enquiries and any phone number you choose to display publicly. Aircon & HVAC Marketplace and the wider NearMe Ads network only send marketing through the channel you actually selected, and we keep a record of every grant and withdrawal. Email or SMS marketing consent can be withdrawn from Account preferences at any time, and an active network-wide suppression always overrides it.
Who processes it
Supabase runs our database and authentication, Stripe processes payments without ever handing us your card number, Resend sends transactional email, and Vercel hosts the site. Each provider only processes information to deliver the service we have contracted them for.
Because these providers are US-based, some personal information may be stored or processed outside Australia, principally in the United States.
What other users see
Other users see you as your username or business name, never your email address. A phone number only appears on a listing if you choose to publish it there. If you send an enquiry, the seller sees your display name and message, plus a phone number only if you chose to include one.
Access, correction and deletion
Your profile and listings can be edited directly from your account. For anything else - accessing, correcting or deleting information, or closing the account entirely - email support@cheapairconnearme.com. Certain transaction, consent, moderation or security records may need to be kept where the law requires it or where we have a legitimate fraud-prevention reason; we will tell you if a limit like that applies to your request.
Contact and complaints
Privacy questions or complaints: support@cheapairconnearme.com. If you make a complaint, we may ask for enough detail to investigate it and will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.